We like to get your order(s) to you ASAP, so, once you've placed your order there is a small window to make changes to it. Here are some scenarios:
(a) If it hasn't been shipped yet we can certainly change your shipping address, but once an order has been processed, unfortunately, there is nothing we can do.
(b) Canceling an order, or removing an item from an order, follows the same logic—there is a small window to contact us before an item is out of our hands.
(c) If you would like to add items to an order, unfortunately this can't be done manually. You would need to place a new order. If your order hasn't shipped yet we may be able to bundle them together to save on shipping. Contact us in this situation.
So, bottom line, act within 30 minutes of placing an order (on business days) and we should be able to change an address, remove an item, or cancel an order. Reach out to email@example.com with your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled, but we'll always do whatever we can to help you out.